Saviano: 510 739-0621
Introducing netECHO™ Software to Help Businesses
Make Their Existing Web Sites Accessible by Phone
Business' Automated Technology is Faster,
Expensive than Existing Alternatives
Jose, CA -- August 1, 2000 -- InternetSpeech.com today announced netECHO™ Business,
a product that will allow businesses to make their existing Web site content accessible
Business will use innovative technology to instantly automate the process of making
Web content accessible in real time and interactive audio format to customers
who call from any phone. Depending on the site's content, customers will
be able to hear company news, as well as product and pricing information, check
their order or account status, purchase products, obtain product support, etc.,
by using their own voice.
only the largest of companies are making their Web sites telephone-accessible,
because existing technology requires a manual rewrite and costly on-going maintenance
of each and every page into Voice Extensible Markup Language (VXML).
more than 500 billion Web pages on the Internet today, it's not likely that many
sites will soon become telephone-accessible if businesses have to rely on slow,
time-consuming and expensive solutions like VXML," said Ed Kennedy, vice president
of Marketing for InternetSpeech.com.
Business does not require that each Web page be rewritten. Instead, it automatically
converts existing pages into audio format, significantly lowering the up-front
investment a business must make to allow users to hear and interact with their
site by phone. Furthermore, maintenance costs are lower because netECHO™ Business
automatically voice enables dynamically changing content. By comparison, each
page written in VXML needs to be rewritten any time there is a major change in
the Web page.
using netECHO™ Business will have the option of purchasing their own equipment
to host the audio-enabling hardware, or contract with InternetSpeech.com authorized
product takes any existing visual Web page and makes it accessible for audio users,”
said Dr. Emdad Khan, president and CEO of InternetSpeech.com.
Business also adjusts content for better audio presentation. For example a visual
Web page featuring an on-line application or form might list the fields one after
the other. That might be confusing to listeners who hear the sequential
list “name, address, telephone,” etc. read out loud to them. netECHO™ Business
takes this raw information, and breaks it up into pieces that make sense in an
audio format. So “name” might be changed to “What is your name,” followed
by an appropriate amount of time for the customer to say their name and start
verbally “filling out” the form.
company expects that an increasing number of industries will be interested in
providing audio Internet access, and early adopters will be in the travel and
financial industries. "For example, companies like Mapquest could use netECHO™
Business to make driving directions, traffic reports, directory listings and travel
guide information available by phone. Or companies like Charles Schwab could
use netECHO™ business to allow immediate and secure phone access to all their
Web content," said Kennedy.
Web sites will become more and more popular as people begin to understand how
simple and easy it is to gather information and conduct transactions using their
own voice,” said Khan.
predicts that a new Audio Internet Service Provider industry will spring up to
allow users to “surf” between phone-enabled Web sites. InternetSpeech.com's netECHO™
Consumer product, now being tested in the San Francisco Bay Area, allows retail
subscribers to hear any Web site from any phone, without a computer, and to surf
between sites. The product also allows users to check e-mail, and go directly
to information such as weather, news, sports, stock quotes, horoscopes, etc.
is initially being launched as a retail product, and InternetSpeech.com
is working with telephone and portal companies, Internet Service Providers and
Application Service Providers to deploy the technology nationwide.
develops, markets and supports an Audio Internet Browser, netECHO™, which provides
audio-based telephone access to the Internet for businesses and individuals. The
company's patent-pending technology can be bundled with other products, such as
traditional computer-based Internet access, or voice mail, and can be customized
to meet individual business needs, such as employee access to Intranet sites.
InternetSpeech.com also offers business software that automates the process of
voice-enabling a company's Web site, furthering development of the "voice Web."
is a privately held company headquartered in San Jose, Calif., It currently has
licenses to use text-to-speech technology from Lernout & Hauspie (Nasdaq:
LHSP; Easdaq: LHSP) and speech recognition technology from SpeechWorks International,
Inc. (Nasdaq: SPWX -- soon to be public). For more information about InternetSpeech.com,
visit www.InternetSpeech.com, or call